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Here are some of the most frequently asked questions. Read them first and then, if you still need help, feel free to contact us by e-mail (info@paulavisconti.com)

Payment


Shipping and handling


Canceling Orders and Return Policy


Models, colors and options

 

 

PAYMENT

Do I need a PayPal account to buy?
You don't need to have a PayPal account to buy with us. But it's a good idea to have a PayPal account, it's secure and much faster to buy items online.

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Is the transaction secure?
Yes it is. Your paiement is handled by PayPal, which is trusted worldwide, with more than 100 million PayPal accounts and growing. PayPal is accepted by hundreds of thousands of businesses across the globe. Your financial information is never shared, so we never see your credit card or bank account numbers. Plus, PayPal's experienced fraud prevention team helps fight fraud before it happens.

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Can I pay with my credit card?
Yes you can. We accept VISA, Mastercard, AMEX and Discover credit cards.

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SHIPPING AND HANDLING

How do you calculate the shipping costs?
Shipping rates are calculated following the table below:

Shipping cost ($ USD) Total amount of purchase:
between ($ USD)
3.00 0.01 30.00
5.00 30.01 60.00
8.00 60.01 90.00
10.00 80.01 169.99
20.00 170.00 and up

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How long will it take to receive my necklace(s)?
Items are shipped one business day after payment is confirmed. We ship from Canada so depending on your location it can take from 3 days (within Canada) to 2 weeks (US west coast). To the rest of the world it can take longer. If you want to know exactly how long, send a message to info@paulavisconti.com and we will send you an estimate of the time it will take to receive your necklace(s).

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CANCELING AN ORDER AND RETURN POLICY

I changed my mind and want to cancel an order. What should I do?
You can cancel your order for any reason. Send a message to info@paulavisconti.com and we will cancel it, provided it has not yet been shipped. If it has already been shipped you will need to wait for it to arrive and then return your necklace(s).

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I received my necklace but it's not exactly what I wanted. Can I return it?
You can return any item you have purchased within 7 days of delivery. You can return it for a refund or for an exchange. Send a message to info@paulavisconti.com and we will provide instructions on how to proceed. Please note that shipping fees are not refundable, unless the return is a result of our error.

Items must be returned in its original condition and packaging before we can refund or exchange it.

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MODELS COLORS AND OPTIONS


Why I cannot buy all your models online?
Our necklaces are not produced in large quantities and sometimes not all shapes are available for online sale. If you want a particular model that is not available in our online shop, send a message to info@paulavisconti.com and we will tell you if you can make a special order.

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I want a necklace with a different cord color. What do I need to do?
If you want one of the necklaces in our online store but with a different cord color, write to us before you buy. Send a message to info@paulavisconti.com so we can see if the color is available.

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